Vacant job

Do you want a meaningful job where you can make a difference in every call? As an SOS operator at SOS Alarm, you become an important link in helping people in emergency situations. If you thrive in a fast-paced work environment, can handle stress, and have a strong sense of structure and responsibility, you might be the one we are looking for!

At SOS Alarm, we work for a safer Sweden for everyone. We do this by helping people in emergencies, managing alarms, coordinating work during accidents and crises, and actively monitoring events and trends at both national and global levels. We do all this in collaboration with our customers and partners - around the clock, every day of the year. Many are primarily familiar with our delivery of the national emergency number 112, but we also offer a growing number of innovative services for both the private and public markets. With us, you will have the opportunity to grow, both professionally and personally, while contributing to something large and important alongside fantastic colleagues.

Your everyday life as SOS Operator

"One of the most enjoyable things about this job is that no day is the same as the other". You will encounter all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in need. As an SOS operator, your primary mission is to respond to the emergency number 112, and you are the first contact for those seeking help before other rescue resources arrive. If you are a nursing assistant, your skills may also be utilized in another function at the SOS center combined with the primary mission at the emergency number 112.

The 112 calls encompass everything from acute medical cases, traffic accidents, fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. In ongoing calls, you collaborate with colleagues and external resources such as the police, rescue services, and ambulance. The work is often conducted at a high pace, and those seeking help are always in focus. The work takes place at the SOS center where you sit in an open environment with your colleagues.

Training To provide the right conditions for success as an SOS operator 112, the employment begins with comprehensive training at our training unit in Kista, combined with practical training at the center where you have a mentor.

We offer you

• Invaluable learning in communicating with different types of people
• Engaged and supportive leaders and colleagues
• The chance to work in a socially important company where people are always at the center
• Great development opportunities within the company
• You will collaborate with, among others, the Police, Rescue Services, ambulance, and other actors that are important for society

We are looking for you We assume that you always want to help the caller and manage the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive - regardless of which call you are handling. The role involves collaboration with colleagues and external actors, which requires you to have good teamwork skills. You are a friendly and attentive person who finds it easy to talk to people. Furthermore, you are empathetic and professional, which means you collaborate and take responsibility in your professional role.

Since SOS Alarm's operations are conducted 24/7, as an SOS operator, you will have a round-the-clock position, which means you work days/evenings/nights and weekends. Therefore, you cannot choose to work only days, evenings, or nights.

We wish that you

• Have at least three years of work experience
• Very good knowledge of Swedish, both spoken and written
• Good knowledge of English, especially spoken
• Have good computer skills and enjoy working in various and complex systems
• Have good multitasking ability as the work requires you to handle several tasks at the same time

It is meritorious if you

• Have experience working irregular hours
• Have experience from healthcare, emergency services, alarm centers, or similar
• Are a nursing assistant or have other relevant experience

With us, our values, Professional & Empathetic and Responsible & Collaborative, permeate the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for thriving with us!

Does this sound interesting? The positions start at the end of August or during September 2025. The position is full-time. We apply a 6-month probationary period. We are curious about who you are and look forward to your application! In your application, we would like you to attach your CV, a video greeting, and a personal letter.

After you submit your application, you will need to complete psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain in the recruitment process. Applications without completed test results will not be considered.

Submit your application as soon as possible as we apply rolling selection.

If you have questions? Contact recruiting manager, Daniela Berg Daniela.berg@sosalarm.se

SOS Alarm conducts security checks with background checks on its staff according to the requirements of the Security Protection Act (2018:585). A check under the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves military placement at SOS Alarm.